Description
Helpdesk Ticketing System Project using Java Spring Boot, Angular, and MySQL
This project, named Helpdesk Ticketing System, was developed using Angular, Java Spring Boot, and MySQL. Students can find various categories of Java Spring Boot projects on Freeprojectz.com for their final-year college projects. The project includes databases, source code, and documentation for Angular applications. The Helpdesk Ticketing System is a management-based application that allows users to create tickets, investigate issues, and manage all ticket-related information, categories, and details. The project has two types of users – admin and regular user. Users can create and raise support tickets, view their tickets, and perform other related actions. The admin has the ability to add new tickets, categories, FAQs, and users.
For students looking for Premium Mini Projects on Helpdesk Ticketing System with Angular and Java Spring Boot, Freeprojectz.com offers complete projects with source code and database. The platform aims to help students enhance their skills in developing and configuring Java Spring Boot projects.
Modules and Description of Helpdesk Ticketing System Project:
User Module :
The User Module provides functionality related to users, including CRUD operations for user data. Admin can add, view, edit, and delete user records. The module is role-based, allowing only the admin to perform certain operations on user data.
Tickets Module :
The Tickets Module manages all ticket-related activities. Admin can manage, edit, delete, and view all tickets, while users can view ticket details.
Category Module :
The Category Module is responsible for managing categories. Admin can manage, edit, delete, and view all categories, while users can view categories.
FAQS Module :
The FAQS Module manages user FAQs. Admin can manage, edit, delete, and view all FAQs, while users can view FAQs.
Functionality performed by User:
- User Registration
- User Login
- User Feedback
- User Tickets
- Change Password
- Listing of all tickets created by the user
- Check the status of tickets
- View Tickets Reply
- View all FAQs
- Logout Functionality
Functionality performed by Admin user:
- Manage User
- Manage Tickets
- Manage Category
- Manage FAQs
- Generate Reports
Technology Used in the project Helpdesk Ticketing System
The project was developed using the following technologies:
- HTML
- CSS
- JavaScript
- Java Spring Boot
- MySQL
- Angular
- Visual Studio Code
- STS (Spring Tool Suite)
- Tomcat
Supported Operating System
The project can be configured on the following operating systems:
- Windows
- Linux
- Mac
